Refund Policy

Overview
At Rainbow Kids Wall Art, we are committed to ensuring your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we are here to help. This Refund Policy outlines the conditions and processes for returning items and receiving refunds.

Returns
Eligibility for Returns
To be eligible for a return, the following conditions must be met:

The item must be unused, in its original condition, and in the original packaging.
The return request must be made within 30 days of the purchase date.
Custom or personalized items are not eligible for return unless they are defective or damaged.

Non-Returnable Items
The following items are non-returnable:

Gift cards
Sale items (unless faulty)

How to Initiate a Return
To initiate a return, please contact our customer service team at info@rainbowkidswallart.com.au with your order number and details about the product you wish to return. We will provide you with instructions on how to proceed with the return.

Refunds

Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Partial Refunds
Partial refunds may be granted under certain circumstances, such as:

Items not in their original condition, damaged, or missing parts for reasons not due to our error.
Items returned more than 30 days after delivery.

Late or Missing Refunds
If you have not received your refund within the expected timeframe, please check your bank account or contact your credit card company, as it may take some time before your refund is officially posted. If you have done this and still have not received your refund, please contact us at info@rainbowkidswallart.com.au.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@rainbowkidswallart.com.au with details of the defect or damage.

Shipping Costs

Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping Errors
If the return is a result of our error (e.g., you received an incorrect or defective item), we will cover the return shipping costs.

Contact Us
If you have any questions about our Refund Policy, please contact us at:

Email: info@rainbowkidswallart.com.au
Phone: 0479 180 768

Thank you for shopping with Rainbow Kids Wall Art. We appreciate your business and strive to provide the best possible service to our valued customers.